FAQs

ARE YOUR ITEMS AUTHENTIC?

Yes.

All our items are guaranteed 100% authentic and go through authentication checks by our specialist team.  If proven to be otherwise, you will get your money back. 

WHAT SHIPPING OPTIONS DO YOU OFFER?

UK RATES: Due to the high value of our items they are sent via Royal Mail special delivery for which we charge our customers a rate of £7.99. 

International shipping costs are calculated at checkout. 
Please check your country’s customs charges prior to placing an order as we are not liable for these. 

DO YOU SHIP WORLDWIDE?

Yes.

ARE THE PRODUCTS PRE-LOVED?

Luxunaire is a luxury resale store and our stock is pre-loved unless stated otherwise. 

WHAT CONDITION ARE THE ITEMS IN AND DO THEY COME WITH BOX / DUST BAG?

The condition of each item will be graded from New to Good - Please refer to the condition guide for more details on these grades. 

The condition grade of each product will always be listed in the product description. 

As the items are pre-loved we can not always guarantee they come with a box or dust bag. If an item is accompanied by these it will mentioned under the product description. 

I AM INTERESTED IN AN ITEM BUT I WANT MORE INFORMATION.

We are always happy to help with any queries you may have regarding an item. To get further information simply send us an DM on instagram @luxunairelr or send us an email at info@luxunaire.co.uk.

HOW DO I SELL MY ITEM?

To sell an item with us, send us an email at sales@luxunaire.co.uk or send us a DM on instagram @luxunairelr

Include a brief description of your item along with some images and we’ll get back you with an offer. We make a cash offer for your items.