FAQs

🔍 Are your items authentic? 

Yes, all our items are 100% authentic. Each piece is carefully authenticated by our specialist team. If proven otherwise, we offer a full money-back guarantee.

📦 What shipping options do you offer? 

• UK: Free shipping on all orders, no minimum spend.

• International: Shipping costs are calculated at checkout. Please note that any customs or import charges are the buyer’s responsibility.

🌍 Do you ship worldwide? 

Yes, we ship worldwide.

♻️ Are the products pre-loved? 

Most of our items are pre-loved, as Luxunaire specializes in luxury resale. If an item is new, it will be clearly stated in the product description.

✨ What condition are the items in? Do they come with a box or dust bag? 

• Each item’s condition is graded from New to Good, as per our Condition Guide.

• The condition grade is detailed in the product description.

• Boxes or dust bags are not guaranteed but will be mentioned if included.

📨 I want more information about an item. 

We’re happy to help! For any queries, you can:

• DM us on Instagram @luxunairelr

• Email us at info@luxunaire.co.uk

💰 How do I sell my item? 

Selling with us is easy:

1. Email us at sales@luxunaire.co.uk or DM us on Instagram @luxunairelr.

2. Include a brief description and images of your item.

3. We’ll review it and send you a cash offer.